10-17-2019 04:05 PM
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
10-18-2019 09:17 AM - edited 10-18-2019 09:39 AM
10.4 is Tiger - We hope that is not the OS you are running
Mojave is 10.14
Catalina is 10.15
10-31-2019 04:45 PM
I am having the same problem after Catalina. Except it started with the scanner. I think the printer may have been working. I tried to scan, and got the message "you cant use this while it is in use by another application" or something like that. So I followed the advice on one of these forums to reset the printer, and nothing changed EXCEPT, now I noticed I cant print either.
This is really frustrating to shell out a lot of money for a Canon printer (D1550) that ultimately printed way worse quality than my Canon Image Class printer from 2009 and is still having the same ridiculous driver/software/OS incompatibility issues. We buy a printer so we can use it. If there are long periods when we cannot use it, that is not just an inconvenience. That is a product that does not work.
Currently on hold with Canon Support... Expectations low.
11-01-2019 08:26 PM
I updated to Catalina and my MG6320 still works but I had a problem. First, I have it ethernet connected, not over WiFi. I am running the CUPS driver v184.108.40.206 from the canon website. The problem I ran into was that the printer dialog box no longer contained the printer speciifc options, like grayscale, which I use quite a bit. I tried all the typical stuff, like reseting the printer system, removing & adding the printer, etc. and nothing fixed it. But I used lpadmin to set the options and that worked. So my MG6320 works on Catalina, I am running their latest driver, and I use lpadmin to configure it's default options.
11-02-2019 01:40 AM
11-09-2019 04:17 AM
> Be nice!
Maybe actually HELP us de-bug our problems instead of writing 2 word replies scolding us like children? I bought the Canon Pixma MG 2500 just this year, so it's not "old" to me, and I expect it to be supported. If you no longer support a printer or plan to discontinue it, then you need to stop selling that printer. Full stop.
In the meantime, if you're indeed updating drivers, give us a timeline. I've followed the advice here and several other threads I've googled and nothing's working. We have fresh ink in our printer too and used it as recently as last month to print some important documents. It's a hassle to keep asking my husband to print things for me instead of just...using the machine I bought myself less than a year ago to print my own **bleep** documents.
11-09-2019 10:09 AM
Actually my question changed long ago from the drivers to the message failed filter. I was no longer asking about the Catalina drivers. So stop denigrating me saying I'm asking the same question in different ways about the Catalina drivers.