Canon Community Canon Community
 


Reply
Highlighted
Frequent Contributor
Posts: 34
Registered: ‎07-26-2019

Unable to install ink cartridge error 168A tr4520

[ Edited ]

I was getting message about the toner being low, so I decided to go ahead and replace the cartridges. That gave an error "Install ink cartridges correctly" 168A. That was odd because there isn't much to installing them, just push them in until you hear a click. When I kept getting the 168A, I decided to remove the new ones and put the old ones back; that should demonstrate that I was installing correctly. Sure enough, after putting the old ones back I was able to print.

 

Here are images of the old and the new cartridges and a support message showing that the printer does in fact use the ones that I'm trying to install.

 

I will be in serious trouble when the cartridges actually are empty.

TIA for you help.
pwrichcreek.

 

NEW CARTRIDGE

printer_cartridge new (in printer).jpg

 

 

printer cartridge support code 168A ink model number.png

 

INK MODEL NUMBER

 

printer cartridge ink model number.png

 

OLD CARTRIDGE

 

 

 

printer_cartridge old.jpg

Product Expert
Posts: 434
Registered: ‎11-21-2018

Re: Unable to install ink cartridge error 168A tr4520

Hello Pwrichcreek,

 

If the old tanks are working properly but the new tanks are not being detected, it looks like there is something wrong with the new tank or the electrical contacts on the back of the tank are dirty. You can try checking the contacts for any debris/ink and then loading the new tanks. If possible, please include an image of the copper contacts on the back of the tank so we can see if anything is wrong.

 

You can also contact our support team at 1-800-652-2666 to see what might be the problem with the new tank and to see what options they have for you.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement