09-26-2019 01:23 PM
Underlined text below indicates text that is displayed on the operation screen Italicized text is the action that I take.
Doing a COPY from the operation screen of the TS8120 printer, I get Support code 2110, "The size of the paper loaded in the cassette is different from the print settings. I Press OK. "Check whether the paper loaded matches the print settings is loaded." What print settings? I'm copying, not printing. I Press OK. "Replace and print," At that point I open and close the tray and press "Replace and Print." "Load the paper into the cassette." I press Load the paper, it pauses a second, then comes back with the support code 2110.
I've power OFF abd ON the printer. I've restarted the computer. What else can I try?
Solved! Go to Solution.
09-26-2019 03:44 PM
Please follow these steps:
1. Tap Copy on the display of your PIXMA TS8120.
2. Tap Standard copy.
3. Tap Settings.
4. Please make sure the following are set:
Magnif. - Same Size
Page size - Letter
Type - Plain paper
Paper src - please choose the location where your paper is loaded
5. Press the Black or Color Start button to perform a copy with your PIXMA TS8120.
For more information, please use the following link:
06-02-2020 02:36 PM
Patrick's answer solves the problem.
I'm writing this now, 8 months after the initial posting, because rhe problem cropped up again, and I had forgotten how to fix it. Ironically, I first went to the Canon printer support page and accessed the virtual assistant, which did not come up with a direct answer but offered a link to the support communit. I searched 2110 here and was (pleasantly) surprised to see the original posting and answer!
The difficulty I had today trying to fix the problem was that I was clumsy using the touch screen. Seemed like no matter how hard i tried, I could get it scroll to exacly where I could select the paper size. It helped to realize that there is a small scroll bar marking the exact spot where to position your finger (duh).
Thanks Patrick, Phil.