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New Contributor
Posts: 1
Registered: ‎08-12-2018

USB connection not working

I have a MX472 which I use wirelessly on a laptop that has Windows 10. I am housesitting so am trying to print via USB cable. I did this successfully at this same home a few months ago.

This time however it does not start printing and gives a generic ERROR message. When I run the troubleshooter, it cannot find any problems. I have no idea what to do. My only thought is that the cable is bad but I am 98% sure it is the same cable I used prior.
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Product Expert
Posts: 2,962
Registered: ‎10-16-2012

Re: USB connection not working

Hello.

 

Try installing the latest drivers for the printer.  Visit www.usa.canon.com to download the latest drivers for the MX472.

 

If the issue persists, find more help at Contact Us.

 

 

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