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Posts: 1
Registered: ‎09-05-2019

USB Connection Taking a Long Time

I am installing the driver that goes with my PIXMA TS3120 printer. When I get to the part where it finds the printer, the spinny wheel just keeps spinning. It says it will take "a while" but I have a feeling that something is not quite right, since it has been saying that for over three hours.

 

When I click on "Troubleshooting" it takes me to a page that says it might take a while and is not a malfunction, since I am "currently installing a windows update". I am NOT. My computer has been updated and is not updating currently.

 

I am trying to install the driver over USB, because of spending 2.5 hours trying to connect it wirelessly and failing.

Product Expert
Posts: 2,296
Registered: ‎07-28-2014

Re: USB Connection Taking a Long Time

Hi Liv27,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

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