Trying to connect my MX922 to my MAC by USB cable but can't get it to connect.

[leflerls]

We have satellite internet and when using a router it slows the download speed to a crawl. I am trying to connect my MX922 to my MAC now by USB cable, but I can't get it to print. I need specific step-by-step instructions on how to make this work. 

Any help would be GREATLY appreciated.

[Danny]

Hi, leflerls!

So that the Community can help you better, we will need to know exactly which version of Mac OS X is running on your Mac. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[leflerls]

Hi Danny,

We are using OS X Yosemite. I've unplugged the router (ASUS AC1900 Dual Band) because it really slows down our download internet speed. We have unfortunately, satellite internet. I've plugged in the USB cable to my MAC and into the printer. What I need is where do I go from here? I don't see the computer recognizing the printer. I can print directly from the printer though.

I need specific info as to how to set up the printer "wired" now.

Thanks very much!

Lissa

[Ramona]

Hi leflerls,

We recommend installing the latest drivers from the Canon USA website to get the printer connected via USB cable. Prior to installing the drivers, we recommend resetting the printing system on your Mac.  To do this, please follow these steps:

1. Choose Apple menu > System Preferences, then click Printers & Scanners.

2. Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears. After you reset the printing system, the list of printers in Printers & Scanners preferences should be empty. If your printer is still listed on the left select your printer and then click the minus (-) button to delete it.

3. Restart your Mac.

Once the printing system has been reset, please click here to go to the Drivers and Downloads page for the PIXMA MX922. Once on the page, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" field is correct, and if it is not, please click the drop-down menu to select your operating system. Please note that you may need to scroll up or down in the list to select your operating system.

2. Next, below the red box labeled "RECOMMENDED DOWNLOADS", locate the CUPS file, then click the SELECT button to the right of the filename. When you do, a dark gray DOWNLOAD button will appear; below that, a checkbox will be shown asking you to agree to the terms of the disclaimer to continue with the download. Please click in that checkbox to agree to the terms. When you do, the dark gray DOWNLOAD button will turn red. Please click on the now red DOWNLOAD button; the file will start downloading. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once you have downloaded the CUPS driver file from the website, please also download all other items from the RECOMMENDED DOWNLOADS, DRIVERS and SOFTWARE sections of the webpage. You do not need to download the Canon IJ Network Tool from the SOFTWARE section since you will not be using the printer wirelessly. 

Once all items have been downloaded, please double-click on each of the items on your Mac to install them, starting with the CUPS drivers file. 

Hope this helps!  Should you need further assistance, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays).  A Canon technical support representative will be happy to help.  There is no charge for this call.