Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 2
Registered: ‎03-22-2017

Trouble printing to tray 1

Hi,

I'm using an MG7720 running firmware ver 2.0 with an iMac running OS X ver 10.11.6. I've been trying to print to tray 1 using either Preview or Adobe Reader 9, ver 9.5.5. I'm using an odd size card stock measuring 6.25" x 4.5" I entered the unusual size into the print menu and, at least in Adobe, have specified printing to tray 1. However, the printer keeps thinking that I'm printing to tray 2 and the only option that it gives me is to "replace the paper" and print or "cancel." I've tried putting the card stock into tray 2, but I get the same message. Any help would be appreciated since what I thought was going to be a 15 min project has turned into an hour and a half without resolution.

Thanks,

Tim.

Screen Shot 2017-03-22 at 2.52.11 PM.pngScreen Shot 2017-03-22 at 2.54.38 PM.png

Highlighted
New Contributor
Posts: 2
Registered: ‎03-22-2017

Re: Trouble printing to tray 1

Hi,

I was able to partially solve the problem by specifying the destination paper size to 4x6 borderless. Next is to change the orientation and fit a 4x6 document to expand to 4.5x6.25.

Best,

Tim.

 

Screen Shot 2017-03-22 at 3.17.25 PM.png

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement