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New Contributor
Posts: 2
Registered: ‎07-20-2017

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

[ Edited ]

Ramona,  thanks,your instructions worked and were easy to follow.

New Contributor
Posts: 1
Registered: ‎10-16-2017

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

Well done, Ramona! Your instructions still work in 2017!

New Contributor
Posts: 3
Registered: ‎01-08-2018

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

Am using Android and chrome.

How do I find set up to update firmware?

 

New Contributor
Posts: 3
Registered: ‎01-08-2018

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

How do I tap tab SETUP on mg7700? Can't see it

 

New Contributor
Posts: 3
Registered: ‎01-08-2018

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

How do I tap tab SETUP on mg7700? Can't see  setup

 

New Contributor
Posts: 1
Registered: ‎01-25-2018

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

Thanks for this advice. Your advice did the trick. I had been struggling for ages to find out how to update the firmware and thought I had gone into every area on the printer.
New Contributor
Posts: 1
Registered: ‎03-13-2018

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

[ Edited ]

Thanks to

Product Expert
 

led me to update firmware on my MG5765

Appreciated

New Contributor
Posts: 1
Registered: ‎03-26-2018

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

Thank you for the clear instructions.  Easy to do once I knew what to do.

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New Contributor
Posts: 1
Registered: ‎04-16-2018

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

I was able to follow the clear instructions, but it failed to download the update. I got the message: "Failed to Update, See Manual".

 

Then the next screen says: "Support Code B204". "An error has ocurred. The printer needs repair. Turn the device off and unplug the power cord from the power supply. Then see the manual and contact the service center."

 

The manual just says that error code B204 means take it in for repair. Is there anything I can do at home? Is it even worth repairing or just buy a new printer?

Product Expert
Posts: 326
Registered: ‎01-20-2016

Re: The latest firmware is on the server. Install the firmware update from (Device Settings) in (Se

Hi nevamae,

 

To access the Setup menu, swipe the touch screen from left to right.  The Setup icon will appear, and you can continue with the firmware update.

 

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