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ns
New Contributor
Posts: 3
Registered: ‎03-28-2019

Re: The bottom of the page always cut off

I have the same problem with my Pixma MX492, and I am using Mac operating system
Moderator
Posts: 77
Registered: ‎08-20-2018

Re: The bottom of the page always cut off

Hi ns,

 

Thank you for your inquiry, and welcome to the Canon Forums.

 

We appreciate your participation, however, for the community to best assist you can you provide us with the following information:

 

  1. Operating System of the computer?
  2. How is your printer connected?
  3. What type and size of paper are you using? ex. 4x6 glossy photo paper or A4 plain paper

If you are in the USA and need immediate assistance please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to help! If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

ns
New Contributor
Posts: 3
Registered: ‎03-28-2019

Re: The bottom of the page always cut off

1. OS 10.13.6

 

2. Wireless

 

3. Letter size paper.

 

Thanks for any help.

ns
New Contributor
Posts: 3
Registered: ‎03-28-2019

Re: The bottom of the page always cut off

The US letter size paper is plain paper.

New Contributor
Posts: 1
Registered: ‎04-03-2019

Re: The bottom of the page always cut off

I have just purchased the MG3050 and I am having the same problem.  Printer setup over the network. A4 paper.  Windows 10 and Serif PagePlus X9.  The document prints OK to my Epson P600.

Moderator
Posts: 77
Registered: ‎08-20-2018

Re: The bottom of the page always cut off

Hi dr_taylor,

 

Welcome to The Canon Forums, and thank you for your inquiry!

 

We appreciate your participation, however, we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

 

If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

Product Expert
Posts: 859
Registered: ‎11-19-2018

Re: The bottom of the page always cut off

[ Edited ]

Hi ns,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

 

You can also click HERE to open the support page for you printer and contact support with our live chat feature.

 

We look forward to hearing from you

Occasional Contributor
Posts: 5
Registered: ‎01-23-2019

Re: The bottom of the page always cut off

I am baffled.  This problem has been reported for at least four years.  How in the world can Canon's apps or design engineers need more information?!  

New Contributor
Posts: 1
Registered: ‎04-01-2019

Re: The bottom of the page always cut off

the bottom of the page of my TS9020 printer is also cut off

Occasional Contributor
Posts: 7
Registered: ‎01-21-2019

Re: The bottom of the page always cut off

@ddahlke13 did you try out the tips i posted in the previous page ?
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