The black ink doesn't print on my Pixar MP980 and the ink is full and working. Can anyone help?

[Lmerino]

The black ink doesn't print on my Pixar MP980 and the ink is full and working. Can anyone help?

[Tiffany]

Hi Lmerino!

So that the Community can help you better, we will need to know what Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x).

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks and have a great day!

[Lmerino]

My operating system is Windows Vista

[kaylagarcia]

I am also using cannon printer but i diidnot get this kind of printer issue. I think you should try to check the printer setting.

[Ramona]

Hi Lmerino,

You can perform a series of cleanings and deep cleanings on the printer to see if this will get the ink printing on the page.  To do this, please follow the steps located at the link below:

Performing Print Head Cleanings

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

[Lmerino]

This didn't correct the problem.