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The Touch screen on my MG8620 is blank. Any thoughts?

Bobdog12
Apprentice
 
3 REPLIES 3

Bobdog12
Apprentice
Mis type That should be 6820

Hello.

 

The LCD display will enter a power saving state if the unit has been unused for an extended period of time.

 

However, if the display is always blank, or you get no response with the display when the buttons are pressed there may be an issue with the printer.

 

Troubleshooting with our support group will be needed to narrow down the cause of your matter. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Yes, thanks.

I have already contacted Canon support and was advised the printerhad a problem. I will be getting a new one and sending the old one back.

Again thanks

Bob

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