Test print missing lines 2 and 3 of both cyan and magenta

[cozmob]

Hi I have cleaned, deep cleaned, removed printhead, soaked in soapy water and re-cleaned.

I am always missing lines 2 and 3 of c and m. Line 1 is always perfect.

Why are there 3 sections of c and m? Is it different nozzles or different Drop sizes ? How are these used in printing?

[Danny]

Hi, cozmob!

So that the Community can help you better, we need to know exactly which Canon printer you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[cozmob]

Mx920 printer
I changed the carts with new ones and it is fixed.
I still don’t understand why a bad cart would print one line perfect and nothing on the other 2.

[Michael]

Hello.

Certain nozzles are used to produce the various color lines in the nozzle check pattern.

Check to make sure that the bright orange tape has been removed from the top of each ink tank.  If the tape was left on the tanks, this would keep ink from flowing properly.

If the issue persists after cleanings have been done, please contact our technical support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.