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New Contributor
Posts: 2
Registered: ‎08-04-2019

TS9120 will not install

I'm using a USB cable and it says "The printer is dectected. Please wait until the installation is complete" but it never completes. I left it for 4 hours the first time and then 6 hours the second time but the wheel never stops spinning. Thanks for any help.

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Reputable Contributor
Posts: 593
Registered: ‎11-20-2012

Re: TS9120 will not install

Hi BigT! 

Thanks for posting in the Canon Forums! 

To have a better understanding of your issue, please let everyone know what operating system you are using. 
 
If this is a time-sensitive matter, our US-based technical support team can help HERE

Thanks!

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New Contributor
Posts: 2
Registered: ‎08-04-2019

Re: TS9120 will not install

I'm using windows 10 on a new dell computer. I also tried a wireless connection and the same thing happened. Thanks for your help

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Product Expert
Posts: 3,085
Registered: ‎07-28-2014

Re: TS9120 will not install

Hi BigT,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

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