Printer/Multifunction Support

[BigT]

I'm using a USB cable and it says "The printer is dectected. Please wait until the installation is complete" but it never completes. I left it for 4 hours the first time and then 6 hours the second time but the wheel never stops spinning. Thanks for any help.

[Crista]

Hi BigT! 

Thanks for posting in the Canon Forums! 

To have a better understanding of your issue, please let everyone know what operating system you are using. 
 
If this is a time-sensitive matter, our US-based technical support team can help HERE

Thanks!

[BigT]

I'm using windows 10 on a new dell computer. I also tried a wireless connection and the same thing happened. Thanks for your help

[Patrick]

Hi BigT,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI