01-09-2019 11:53 PM
01-10-2019 07:36 AM
Correction: My old printer was an MX892. And it was even farther away from the router than my current TS9120 -- and on a different floor of the house! I am about to throw in the towel on this one and try an HP Envy. I have been a Canon printer household since about 1998 but with this lousy printer, I am done. There is no good reason for this printer to have this much trouble staying connected.
01-10-2019 09:54 AM
Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you.
01-12-2019 11:50 PM
Once again after a couple more days the printer is off line again or is in an error state with no troubleshooter help or explanation. Will Canon support check settings remotely as I used to let HP do for my previous printer? I feel like I'm the only one having this problem since nobody seems to be able to give me a satisfactory (permanent) solution. Am I the only one that needs to manually connect the printer every couple of days?
01-13-2019 07:07 AM
No you're not. There is clearly some kind of design problem with this printer, or else there was a bad batch. When did you buy your printer?
01-17-2019 11:52 PM
I think it was last March. It's weird that sometimes it says the printer is offline, but right now it just says that "Error printing... could not print your document." Windows troubleshooter says it "can't identify the problem." I think I'm taking it back. Good thing I bought the extended warranty.