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Occasional Contributor
Posts: 8
Registered: ‎01-04-2019

Re: TS9120 printer connected to network but printing says it's offline

Selphy app on phone appears to communicate. Sure wish I knew how to contact Microsoft to have them troubleshoot this as you suggest. The troubleshooter on the laptop says it can't identify the problem.
Occasional Contributor
Posts: 6
Registered: ‎09-05-2018

Re: TS9120 printer connected to network but printing says it's offline

Correction:  My old printer was an MX892. And it was even farther away from the router than my current TS9120 -- and on a different floor of the house!  I am about to throw in the towel on this one and try an HP Envy.  I have been a Canon printer household since about 1998 but with this lousy printer, I am done.  There is no good reason for this printer to have this much trouble staying connected.

Product Expert
Posts: 572
Registered: ‎11-19-2018

Re: TS9120 printer connected to network but printing says it's offline

Hi hackwriter,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

 

We look forward to hearing from you.

Occasional Contributor
Posts: 6
Registered: ‎09-05-2018

Re: TS9120 printer connected to network but printing says it's offline

I've done that before.  All they gave me was "Move the printer closer to the router", which is not possible.

Occasional Contributor
Posts: 8
Registered: ‎01-04-2019

Re: TS9120 printer connected to network but printing says it's offline

Once again after a couple more days the printer is off line again or is in an error state with no troubleshooter help or explanation. Will Canon support check settings remotely as I used to let HP do for my previous printer? I feel like I'm the only one having this problem since nobody seems to be able to give me a satisfactory (permanent) solution. Am I the only one that needs to manually connect the printer every couple of days?

Occasional Contributor
Posts: 6
Registered: ‎09-05-2018

Re: TS9120 printer connected to network but printing says it's offline

No you're not.  There is clearly some kind of design problem with this printer, or else there was a bad batch.  When did you buy your printer?

Occasional Contributor
Posts: 8
Registered: ‎01-04-2019

Re: TS9120 printer connected to network but printing says it's offline

I think it was last March. It's weird that sometimes it says the printer is offline, but right now it just says that "Error printing... could not print your document." Windows troubleshooter says it "can't identify the problem." I think I'm taking it back. Good thing I bought the extended warranty.

Occasional Contributor
Posts: 8
Registered: ‎01-04-2019

Re: TS9120 printer connected to network but printing says it's offline

Hey everyone! Same Printer, new error message to report. After a surprise printing of a couple of pages after a day sitting idle, today, a couple days later, Microsoft Excel reports the error: "Your file could not be printed due to an error on the Canon TS9100 series..." If you want to gamble buying one of these, get the warranty. 

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