cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TS9120 printer connected to network but printing says it's offline

hackwriter
Contributor

This TS9120 printer is the worst one I've ever had.  It connects to my wireless network, but the only time that the computer sees the printer is right after I restart the printer.  Pressing the power button to "wake up" a sleeping printer doesn't work.  The display is shown, but the printer is still detected as offline until I turn it off and then back on again.  Scanning is often intermittent as well for the same reason.  And don't tell me it's the computer, because I never had this problem with my old MX892, which ran like a dream for eight years.

20 REPLIES 20

Selphy app on phone appears to communicate. Sure wish I knew how to contact Microsoft to have them troubleshoot this as you suggest. The troubleshooter on the laptop says it can't identify the problem.
National Parks Week Sweepstakes style=

Enter for a chance to win!

April 20th-28th
Announcements