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New Contributor
Posts: 1
Registered: ‎11-30-2019

TS9120 not responding - how to reset?

The printer is not even a month old and already it's just frozen and won't do anything - the power button just stays lit I can't even turn it off. It started with it getting stuck in an "ending...wait momentarily" loop, even though I hadn't been using it.

What the hell Canon? Anybody know how I get this thing working again, or do I just send it back and get an Epson?

Highlighted
Product Expert
Posts: 482
Registered: ‎11-13-2019

Re: TS9120 not responding - how to reset?

Hello, Losplus.

 

If the printer is becoming hung at the Ending screen, disconnect the power cord.  I also recommend draining the power, while the power cord is removed, by holding down the ON button for ~ 5 second, releasing it, and then repeating that four more times.

 

When the printer powers back on, use the printer's touch screen to check for an updated firmware and, if it's available, install it.

 

TS9120 Firmware Update Guide

 

If you need immediate assistance with this issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 8:00 a.m. to 8:00 p.m. ET (excluding holidays).

 

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