10-13-2020 10:38 AM
The other day, while printing two-sided, I had a paper jam. Removed the paper intact (no bits left behind), but ever since, my printer won't print the full page - the bottom one inch of text/image is missing. This happens in all programs - Word, Adobe, Chrome webpage, etc.
10-19-2020 03:57 PM
What verison of Windows is installed on your computer? If you are using a Mac, what version of OSX is installed?
Are you using your PIXMA TS9020 wirelessly? Or with a USB cable?
Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to reach our Technical Support Team:
11-18-2020 03:16 PM
First, please clean the encoder/timing strip in your PIXMA TS9020.
Please follow the steps in this Knowledgebase Article to clean the encoder/timing strip: