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New Contributor
Posts: 2
Registered: ‎10-13-2020

TS9020 won't print to bottom of page

The other day, while printing two-sided, I had a paper jam.  Removed the paper intact (no bits left behind), but ever since, my printer won't print the full page - the bottom one inch of text/image is missing.  This happens in all programs - Word, Adobe, Chrome webpage, etc.

Product Expert
Posts: 3,569
Registered: ‎07-28-2014

Re: TS9020 won't print to bottom of page

Hi scowitt,

 

What verison of Windows is installed on your computer?  If you are using a Mac, what version of OSX is installed?

 

Are you using your PIXMA TS9020 wirelessly?   Or with a USB cable?

 

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to reach our Technical Support Team:

https://mycanon.usa.canon.com

 

 

 

 

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New Contributor
Posts: 2
Registered: ‎10-13-2020

Re: TS9020 won't print to bottom of page

Windows 10.  Printer is connected wirelessly.

Product Expert
Posts: 3,569
Registered: ‎07-28-2014

Re: TS9020 won't print to bottom of page

Hi scowitt,

 

First, please clean the encoder/timing strip in your PIXMA TS9020.

 

Please follow the steps in this Knowledgebase Article to clean the encoder/timing strip:

 

https://support.usa.canon.com/kb/index?page=content&id=ART114102

 

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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