02-27-2019 01:47 AM
I am getting the 'Preparing please wait awhile' message but the status never changes. I can't shut the printer down unless I unplug it. My other two Canon printers are fine. The Pro-100 has a wireless connection and the 9500 Mark II is connected via USB. No problems with either one of them.
02-28-2019 08:32 AM
So that the Community can help you better, we will need to know the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your PIXMA TS9020 (USB or Wireless).
Any other details you'd like to give will only help the Community better understand your issue!
If you're in the United States, and this is an urgent support need, please click HERE to discover your support options.
If you're outside of the USA, please click HERE to find support options in your country.
Thanks and have a great day!