10-17-2019 07:45 PM
Solved! Go to Solution.
10-18-2019 12:38 PM
Hi sivartk,
Based on your description, I recommend contacting one of our tech support chat agents. There will be a few troubleshooting steps they will want to try to resolve this issue. To speak to one of our chat agents for free, please click HERE and in the chat box that appears, ask to speak to a live person.
We look forward to hearing from you.
10-18-2019 12:38 PM
Hi sivartk,
Based on your description, I recommend contacting one of our tech support chat agents. There will be a few troubleshooting steps they will want to try to resolve this issue. To speak to one of our chat agents for free, please click HERE and in the chat box that appears, ask to speak to a live person.
We look forward to hearing from you.
10-25-2019 05:39 PM
Thanks, I contacted support and we determined it was most likely a hardware issue. Great support team and great outcome and resolution.
04/16/2024: New firmware updates are available.
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