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New Contributor
Posts: 1
Registered: ‎06-14-2020

TS8320 Printer - Wont Complete Setup

Can anyone help out there?


Brand new out of the box - printer seems fine - alignment done - ready to go
Try to open the Canon_IJ setup —says ERROR Enter administrator login details to start this software. I click OK and everything disappears. Round and round for an hour. Try this, online that, driver wont/ isn't needed/ Airprint that

MAC OS 10.13.6 —should work, but the setup installer wont run.


Terribly disappointed.

Esteemed Contributor
Posts: 3,067
Registered: ‎11-19-2017

Re: TS8320 Printer - Wont Complete Setup


This is an issue with the settings on your MAC.


Permissions, Gatekeeper or the firewall.


Start here:


Ensure the user you are installing under is an Administrator, not a Standard user.


Ensure Gatekeepker or the firewall is set to allow the software to run,.  Apple Menu, System Preferences > Security and Privacy.


The software will run after installiation, unless your security settings are not configured properly with the right permissions or security settings.





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