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Posts: 2
Registered: ‎05-10-2020

TS8250 - Printer Properties not offering Multipurpose Tray to select

Hi all, 

 

Am struggling with printing DVD discs using Windows 10 and Acoustica Label CD Maker on my TS8250.  There is no option to select the multipurpose tray in the printer property options.

 

When I select Printable Disc as a media type from the list it does change to use the multipurpose tray, but then when I try to print I get a printer error on the PC - see below

 

Annotation 2020-05-10 111339.jpg

This comes up whenever I've chosen a paper size/type that would usually use the multipurpose tray.

 

Why is the multipurpose tray missing - is there a setting somewhere ti activate it?

 

Thanks in advance if anyone knows the answer...... :-)

 

Mandy

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Posts: 150
Registered: ‎08-20-2018

Re: TS8250 - Printer Properties not offering Multipurpose Tray to select

Hi,

 

Welcome to The Canon Forums, and thank you for your inquiry!

 

We appreciate your participation, however, we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

 

If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

 

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

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