03-02-2019 06:19 PM
This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. We do hope someone is able to assist! We have escalated your question to one of our Product Experts, who will respond as soon as they can if the community hasn't already done so. Or, our support team is available by phone at 1-800-OK-CANON (1-800-652-2666) Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.
03-06-2019 12:51 PM
You can push the paper output tray the rest of the way so you can close the operation panel and pack up the printer.
If the paper output tray would push in the rest of the way for the operation panel to close, then troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
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