TS8120 Printer Won't Print Black Ink

[Sadler2296]

Just purchased a new TS8120, and trying to print from word documents in black and only getting blank pages. It's printed blue and the other colors just not black...suggestions?

[Michael]

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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[raymusgrove]

Unable to locate the "Contact Us" link..?

[raymusgrove]

I am having the exact same issue.