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Frequent Contributor
Posts: 40
Registered: ‎01-22-2017

TS8050 printer. Scanner stopped working

My scanner has stopped working. It appeared to scan but instead of the file appearing there was a notice " an internal error has occured - take the following measures".check scanner status, restart printer, restart computer, re-install scanner driver".

When the first three did not work I re-installed the printer from the printer web page, including drivers - I still get the same message; the printer still works. Is there anything else I can do before I return it for repair/replacement - it is still under warranty.

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Moderator
Posts: 122
Registered: ‎08-20-2018

Re: TS8050 printer. Scanner stopped working

Hi,

 

Welcome to The Canon Forums, and thank you for your inquiry!

 

We appreciate your participation, however, we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

 

If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

 

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

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