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New Contributor
Posts: 1
Registered: ‎09-03-2017

TS8020 Installation on Windows 10 workstation

At the end of the driver/Software installation the program hangs up on a screen that says "The printer is being registered in your computer.  This process may take some time"


Been waiting  30 minutes....


Any insight appreciated (this is second attempt)  Printer works fine, network setup is complete and successful, have printed a sample pic from my iphone

Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: TS8020 Installation on Windows 10 workstation

Hi mverrill,


If you have any antivirus, firewall or anti-spyware programs installed on your computer, please temporarily disable them and then attempt to reinstall the printer to see if this will resolve the issue.  Once the installation is complete, you can re-enable the protection software. 


If you still experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

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