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Occasional Contributor
Posts: 16
Registered: ‎05-13-2017

TS6020 poor print quality...

Any ideas as to why my TS6020 is printing text from web browser like this? I've completed deep cleaning multiple times already - no change. Thanks for any help. 

 

 

garbage.jpeg

Highlighted
Reputable Contributor
Posts: 945
Registered: ‎11-19-2017

Re: TS6020 poor print quality...

[ Edited ]

Usual questions...

 

Problems printing:

All files from the web or just this one?

 

Have you tried printing the same file from another browser?

 

Is that an 8.5x11 in piece of paper?

 

What I'm seeing.....

 

Formatting issue or something physically wrong with the printer.  Suspect formatting since you haven't said other docs print the same way. 

 

 

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.02)
~Sigma 150-600 C + TC1401 1.4x (f/w 2.00) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro1903 ~EVGA RTX 2080 FTW3 Ultra
Occasional Contributor
Posts: 16
Registered: ‎05-13-2017

Re: TS6020 poor print quality...

[ Edited ]

Same thing happens if I print from email in Firefox or Chrome on mac, or print from a web page.  

 

Same thing happens if I print from a PDF file opened with either Preview or PDF Expert on mac.

 

Same thing happens if I print from a text file in TextEdit.

 

Does not seem to occur as badly when I print a file from Pages, Apple's word processing program.

 

 Yes, 8.5" X11".

 

Product Expert
Posts: 178
Registered: ‎04-19-2019

Re: TS6020 poor print quality...

Hi San2C,

 

With the image provided, I would recommend troubleshooting this issue by reseating the print head. Click HERE for information on reseating the print head. Once the print head is reseated perform another test print of the same document. If the issue persist, turn on the prevent papar abrasion, the following steps will assist you:

 

  1. Press the HOME button.
  2. Press the GEAR icon.
  3. Press SETTINGS.
  4. Press DEVICE SETTINGS.
  5. Press PRINT SETTINGS.
  6. Press PREVENT PAPER ABRASION.
  7. Press ON.
  8. The system will update the setting.
  9. Press the HOME button.
  10. Perform test print of the same document.

 

 

Occasional Contributor
Posts: 16
Registered: ‎05-13-2017

Re: TS6020 poor print quality...

Thanks, but none of this has made a difference. It's printing exactly the same as before. 

Product Expert
Posts: 178
Registered: ‎04-19-2019

Re: TS6020 poor print quality...

[ Edited ]

Hi SanC2,

 

With the error the printer is experiencing, it will require servicing. We ask that you please contact a Canon technical support representative HERE to obtain your servicing options. Another option is to contact one of our chat agents by clicking HERE, and clicking on the “Have a Question? Box in the lower-right corner. A representative will be happy to assist you.

Occasional Contributor
Posts: 16
Registered: ‎05-13-2017

Re: TS6020 poor print quality...

Thank you for your quick responses but I could have a new printer in my hands in 2 days, without even leaving my house. 

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