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New Contributor
Posts: 1
Registered: ‎03-13-2019

TS6020 cassette tray not feeding paper

Hello All, 

I have a TS6020 and I cannot get my printer to print from the front cassette.  I get a Support Code 1003 that there is no paper loaded in the cassette.  However there is paper loaded in the cassette. The guides are aligned and everything else seems in the tray correctly.  I have been unable to find anything online to address this problem.  Any help would be appreciated. 


Thanks, Mike

Product Expert
Posts: 1,093
Registered: ‎11-19-2018

Re: TS6020 cassette tray not feeding paper

Hi mhallo64,


So we can best assist you, we would need some more information to help narrow down this issue.


  1. Are you printing from a computer or mobile device/tablet?
  2. What version of Windows or Macintosh is installed on your computer?
  3. Are you trying to print a document or a photo?

We look forward to your reply.


If this matter is time sensitive, please contact Canon at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.

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