12-04-2017 03:51 PM
Bought a TS5150 multifunction printer today. Followed all instructions to the letter. Printing from the computer works. Haven't tested printing from the phone yet. Starting from "Quick menu", every scan button gives me the message "There is not enough memory. Exit other applications to increase available memory. Code:14, 152, 2." This is nonsense. There is plenty of memory available (8 GB 1600 Mhz) and I get the same message when only the operating system and Canon software is running.
A possibly related problem is that in the settings, when I change "Save in" to my preferred folder, the settings revert to the "Pictures" folder as soon as I close the settings window. Also, whether I use the radio button "Open with an application" or "Send to an Application" (I don't understand the difference), the application I want is not opened.
Although I can work around the bugs (losing a lot of control) and open scans by hand, that's not a permanent solution. I need to scan a lot and I need detailed controls, like I had in Navigator. As it is, this is a virtually useless machine for me.
Running a MacBook Pro on MacOS 10.13 (High Sierra)
12-13-2017 08:27 AM
More than a week later, no reaction. Not even "we don't know". Most likely conclusion: zero customer service. Or else, contrary to what's indicated on the box, the printer will not work with MacOS 10.13 due to a memory leak in the software. In both cases, the machine is useless to me. It goes back to the shop and I'll buy another brand. What an efficient way to lose customers! Thank you fo your honesty, Canon.
12-13-2017 09:00 AM
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12-18-2017 07:01 AM
Sorry Stephen, but for a company that wants to be global, that is bizarre. People move from one country to another. Though I live in France and speak French, my technical French is not good enough for a help desk person and there is as much chance of finding an English-speaking technician on a French help desk as there is finding a French-speaking help guy in the US. My only success was with an Apple rep who was prepared to work in two languages. It took almost three hours, a gallon of sweat and thoroughly frayed nerves on both sides.
Anyway, I found the solution, so I'll leave it here for others. In the settings for the four scan types, leave the menu "Save in:" on "Pictures". If you want the software to save your scans in another place, use the third section of the settings, labelled "Application settings", radio button "send to a folder" instead.
This is obviously an annoying bug in the software. I'll leave it to you to report it to Tokyo...
07-28-2019 02:36 AM
See post above yours. Are you sure you have the same type, TS5150? There are other software issues with my machine now, including its inability to save scans in any other folder than its default. The hardware is good enough, but the software is deplorable.
07-29-2019 12:38 PM
What model Canon printer do you own?
What version of Windows (or OSX) is installed on your computer?
Are you using your Canon product wirelessly? or with a USB cable?
What is the exact error message that you are experienicng?
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