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New Contributor
Posts: 1
Registered: ‎08-07-2019

TS5000 & TS6000 series stopped printing

Both printers are connected to my network via wifi and are seen by my computers. They are listed in the device manager.  Pages will line up in the Q but will not print. This is a recent development.


I have uninstalled and reinstalled. I have no idea what to check now?



Posts: 1,717
Registered: ‎10-25-2012

Re: TS5000 & TS6000 series stopped printing


So that the Community can help you better, we will need to know exactly what model printers you're using (it's usually on the top or front of the unit), any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to enter your product information and discover your support options. 

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

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