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New Contributor
Posts: 2
Registered: ‎06-13-2017

TS 9020 Output Tray

My PIXMA TS9020 will not retract the paper output tray at power off. Computer OS is Windows 10, 12 gig ram, 1tb hard drive, Dell Inspiron i3 3rd. gen quad 4 processor.

 

Thanks in advance,

Steve

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Product Expert
Posts: 402
Registered: ‎02-28-2017

Re: TS 9020 Output Tray

Hi redglide1,

 

Click HERE for instructions on retracting the paper output tray.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Highlighted
New Contributor
Posts: 2
Registered: ‎06-13-2017

Re: TS 9020 Output Tray

No problem closing the tray manually. Problem is that the tray is supposed to retract automaticly upon power off but doesn't.
Thanks,
Steve
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New Contributor
Posts: 1
Registered: ‎02-26-2018

Re: TS 9020 Output Tray

I want to leave my printer power on, but don't like the retractable tray sticking out.  Is there a button I can push to retract it, or is the only way to push it back in based on the picture you posted by doing it manually.

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