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New Contributor
Posts: 1
Registered: ‎04-02-2019

TR8520 won't copy from ADF

Brand new TR8520 multi-function print/copy/scan/fax won't copy from the ADF. I've tried everything from the manual - at least I think I have - and it's still not working. Help! 

Product Expert
Posts: 918
Registered: ‎11-19-2018

Re: TR8520 won't copy from ADF

Hi Ahenryplotts,

 

So we can best assist you, we would need some more information to help narrow down this issue.

 

  1. When you put the paper into the ADF do your hear a beep?
  2. What type of paper is loaded in the printer?
  3. Are you trying to copy multiple pages or perform a 2 sided copy?

We look forward to your reply.

 

If this is a time sensitive matter, please contact Canon at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST. 

New Contributor
Posts: 1
Registered: ‎09-03-2019

Re: TR8520 won't copy from ADF

[ Edited ]

Having a similar issue.

 

2 year old TR8520 multi-function print/copy/scan/fax doesn't feed paper from the ADF.

 

When I put the paper into the ADF, I don't hear a beep.

 

My guides are properly set.

 

Please advise what to do?

 

Regards

Product Expert
Posts: 2,253
Registered: ‎07-28-2014

Re: TR8520 won't copy from ADF

Hi user10166,

 

Please follow the steps on the following page to load paper in the ADF of your PIXMA TR8520:

 

https://ugp01.c-ij.com/ij/webmanual/Manual/All/TR8500%20series/EN/UG/ug_l_03_03_c.html

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

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