04-26-2020 10:59 AM
Thank you for your inquiry, and welcome to the Canon Forums.
We appreciate your participation, however, for the community to best assist you can you provide us with the following information:
If you are in the USA and need immediate assistance please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to help! If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.
04-26-2020 08:35 PM
Thank you for providing the support telephone number! I've been going in circles trying to find the answer online to why my TR8500 series has stopped scanning. I can print and copy with no problem, but the scan function is non-responsive whether I try to execute from the unit's screen or my P.C. There's no troubleshooting info available except to check connections and they are all working for all other functions so what else could it be. Possibly the recent updates I've had to Windows 10? It didn't affect the other functions. I'm wthin arms length between computer and print unit. The high-speed modem and router are within 8ft. The only other electronics using bandwidth was the cable T.V. so I shut that down just to be sure there was no conflict in signal strengh. I still can get the machine to even power up to try to prepare to scan. Any ideas? Do I need to update the drivers?
05-06-2020 03:41 PM
Please follow the steps provided in the following article: