10-06-2019 08:19 PM
I have a canon TR8520 that exhibits the following issues:
1) When I use the ADF to scan a document, I always get the message that the paper has jammed after it has passed through. When I remove the paper and press the indicated button for the TR8520 to 'roll through and reset', it states there is a paper jam and asks me to remove the paper and press the indicated button.
You can visualize the madness when I press the button and the printer says 'paper jam - press the button'. Then I press the button and the printer says 'paper jam - press the button'. Then I press the button the printer says 'paper jam' press the button (yes, that was as painful to type as it is to experience what I'm describing). The only way to break this cycle is to hold the power button down to cycle the printer off then back on again.
2) When I need to scan a document that is smaller than a sheet of paper (which requires me to just use the platen), the TR8520 does not automatically scan the document that is ALREADY on the platen. It cycles the ADF and because there is no paper in there - see issue #1 above.
At this point, I'm reduced to just printing things and scanning full single page documents (even though I get the error message, the software processes the full scan and allows me to save and use it).
Any help on how to help get my TR8520s mind right - I'm all ears. Thanks in advance for your help.
10-07-2019 04:18 PM - last edited on 08-31-2020 11:13 AM by Stephen
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