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New Contributor
Posts: 1
Registered: ‎01-02-2020

TR8520 Printer constantly going offline

We have a NEW Pixima TR8520,  its on the network and its constantly going offline.  It is a fall back printer but is used several times a week.  We go thru hell trying to print to it.  The machine its most problematic with is a Vista 64 based windows pc which we use.  The printer is fully comaptible with Vista says so on the website and talking to Office Max where it was purchased.  Network signal has not showed lower than 24% where it sits.  Its replaced a HP that never had this issue.  What is going on.  We need it to work from the Vista PC most of all as thats what its the fallback for. 

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Respected Contributor
Posts: 1,727
Registered: ‎11-19-2017

Re: TR8520 Printer constantly going offline

[ Edited ]

Greetings,

Not sure what website you are looking at but this is from the product support page on Canon's website.

 

 

Vista Not Supported.png

 

Windows Vista is not supported.

 

Microsoft stopped supporting Vista in April of 2012. 

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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