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New Contributor
Posts: 2
Registered: ‎01-10-2019

TR 4520 - Print job won't cancel

I ran out of paper during a print job, and now the printer is stuck on that print job. It won't print, won't cancel. I'm using a PIXMA TR 4520. We've only had it for three months. I'm not sure if there's a way to reboot the system?

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New Contributor
Posts: 4
Registered: ‎01-12-2019

Re: TR 4520 - Print job won't cancel

Have you tried uninstalling the driver and install again?
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Product Expert
Posts: 1,093
Registered: ‎11-19-2018

Re: TR 4520 - Print job won't cancel

Hi tpaladiy,

 

So we can best assist you, please let us know what version of Windows or Macintosh is installed on your computer.

 

We look forward to your reply.

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New Contributor
Posts: 2
Registered: ‎01-10-2019

Re: TR 4520 - Print job won't cancel

I have Windows on my computer. I got it to work last time, by uninstalling and reinstalling and deleting spooled jobs, but it has happened again. It seems to get stuck in the middle of a print job, sometimes a small job, sometimes longer (most recent is at page 12 of 17.)

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New Contributor
Posts: 2
Registered: ‎09-27-2020

Re: TR 4520 - Print job won't cancel

My TR 4520 has same problem - I cannot cancel print job. I tried reloading DVD that came with printer and everything seamed fine until printer tried to print test page. Then it hung up?? I am using window 7. The printer is six months old?

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Product Expert
Posts: 1,093
Registered: ‎11-19-2018

Re: TR 4520 - Print job won't cancel

Hi gjb,

 

If you are still having this issue,I recommend contacting our chat team.The real time support would be most beneficial in this case.

 

To get to the chat feature, click HERE. Once in the chat box, ask to speak to a live person. You will be asked to create a Canon account and once that is done, you will be able to connect with one of our chat agents Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

 

We look forward to hearing from you.

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