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New Contributor
Posts: 1
Registered: ‎01-09-2019

Re: Support Code 1403- install Correct Print Head?- I have a pixma MG5522

I have the MG5520 printer with the dreaded 1403 error code. I have tried cleaning and reinstalling the printhead, but neither has helped. Tried to follow other suggestion on here about running the printhead alignment in maintenance mode but I cannot get my printer into maintenance mode. I have no "menu" button per say, there is the Home button and the 3 buttons below the display to move around in the menus. So i need help clearing this code or at least a way to get into maintenance mode to try something! Any help would be greatly appreciated. Been trying to clear this code for weeks now.

New Contributor
Posts: 3
Registered: ‎02-18-2019

Re: Support Code 1403- install Correct Print Head?- I have a pixma MG5522

[ Edited ]


I have a MG7550 which was working perfectly until suddenly this 1403 message came up so I couldn't do anything with the machine. Couldn't use the scanner or copier. Tried all the usual stuff removing cartridges, cleaning the electrics on the cartridges, turning on and off blah blah. Nothing. Then I tried turning the machine on but before it finished going into printing mode with all the whirring and clicking that involves, I got to the start up screen and chose set up, maintenance, clean or adjust device, then auto print head alignment.  The display was indicating the levels of the ink on all the cartridges so I figured out that that it had decided it did recognise them after all!

Anyway after it had done the print head alignment I did some normal printing and it worked fine. 

No more error message.




>>I got to the start up screen >>

The Home icon appears for just one second and during the MG7550 printer startup it appears to be non responsive.

could you please elaborate how did you intercept the startup screen?

After pressing the Power On button, only for an instant I can see the buttomless icons. Then everything disappears until I got that 1403 error.

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