03-02-2019 08:38 AM
I can't get past this step, for a new MG5750 printer, whether installing from the CD or the downloaded installer
"Acquiring information on the latest driver and software, please wait"
it eventually times out.
I have tried installing as administrator, and I have no firewalls running. It seems the service it is communicating is simply not responding, would welcome any ideas.
03-02-2019 09:30 AM
In reply to my own message, I never got past this screen but I could download the drivers from canon.co.uk, the file was m68n-win-mg5700-1_00-ea34_2.exe and after installing this, rebooting and connecting the printer I could use it.