Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 2
Registered: ‎03-02-2019

Stuck at setup: Acquiring information on the latest driver and software, please wait (MG5750 inkjet)

Hello

 

I can't get past this step, for a new MG5750 printer, whether installing from the CD or the downloaded installer

 

"Acquiring information on the latest driver and software, please wait"

 

it eventually times out.

 

I have tried installing as administrator, and I have no firewalls running.  It seems the service it is communicating is simply not responding, would welcome any ideas.

 

Paul

 

New Contributor
Posts: 2
Registered: ‎03-02-2019

Re: Stuck at setup: Acquiring information on the latest driver and software, please wait (MG5750)

In reply to my own message, I never got past this screen but I could download the drivers  from canon.co.uk, the file was m68n-win-mg5700-1_00-ea34_2.exe and after installing this, rebooting and connecting the printer I could use it.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement