05-30-2018 06:20 PM
I have suddenly developed striping on my MG6220, particulalry from the CYAN ink tank. These stripes appears in plain paper printing at standard setting. However, does not apprear on high-resolution paper setting, which prints normally on Presentation Paper and Glossy Brochure Paper..
I have already performed several standard and two deep cleanings in maintainence to no avail. The problem shows up on test prints in the Cyan band. Magenta, Yellow, Gray, and Pigment Black seem unaffected. Standard Black shows some fine lining.
As seen in a different thread, have tried differnt paper, settings.
Any help would be appreciated.
Test Print: (ignore show through. previous test on back of sheet )
Left: Hi resoluton paper seting on Brochure Paper. / Right: Plain Paper on injet multipurpose paper.
Test Print (ignore show thru, previous test on back of sheet)
05-31-2018 12:50 PM
Try performing cleanings to see if this will help with your issue.
If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
05-31-2018 01:11 PM
This is a canned reply, that I have seen before... and just to reiterate – "I have already performed several standard and two deep cleanings in maintainence..."
But I'll give it another shot, just to make sure. Just a moment, please...
Two more cleanings, One deep cleaning, four test pages - No Luck.
Hopefully your team will be more helpful.
06-07-2018 11:54 AM - edited 06-07-2018 11:57 AM
Escalation of this to Customer Service (Contact Us option) produced the same clearly canned, non-useful answer.
“Since the print head cleanings have not resolved the issue, please remove and reseat the ink tanks and print head in the printer by following the steps shown here, ensuring that all tape has been removed from the bottom of the ink tanks prior to reinstalling them in the printer. Next, please perform a print head alignment by following the steps shown here. Also, if non-Canon or refilled inks are being used in the printer, please try using Canon genuine inks to see if this will help.
“Should the issue continue after following the above recommendations, the printer will require servicing. We apologize for any inconvenience this may cause.
“Canon does not have any Authorized Service Facilities that can service the printer in your area, so should you choose to have the unit repaired, please feel free to take the printer to a local service facility of your choice.
“I would like to offer you participation in our Canon Upgrade Program. ..."
Essentially, try doing all the thngs I've already tried.... Take your printer to a service center - that doesn't exist in my area.... or replace the aging beastie. All stuff I had pretty much figured out on my own.
So, no, absolutley NOT going to click on "ACCEPTED AS SOLUTION" for any of this. You know what's sad? - even this lackluster level of response still places Canon ahead of it's competition (lookin' at YOU, HP... ) for the overal quality of their devices and customer service. But, for this level of hassle - When it fianlly dies for good, I may switch to an Epson Eco-Tank. You do not offer a Canon Megatank that prints 11x17 - epson does. Hello.
Oh, here's all that worked out. I DID try... Standard Qyality on the Left, High Quality n the right. (I was able to clear out the pigment black after multiple cleanings - no luck with the cyan. ) The entire process cost me so far about $120 just in ink. Egad.