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Posts: 1
Registered: ‎10-15-2017

Scanning problem with PIXMA MP800

My MP800 is connected to an i7 desktop PC running Windows 10 version 1607.  The scanner is controlled by MP Navigator 2.0.  Recently (possibly since the update to v1607, but I'm not certain) the scanner frequently hangs at the end of the Nth successive scan.  'N' started out at 6 or more (while scanning multiple slides) but has now come down to 2 and once, today, just 1.  The only cure is to use Task Manager to shut MP Navigator down (when hung the normal shut down is unavailable) and then try again.

 

This has become absurd.  Today, I had to try five times before I succeeded in scanning a two-page document.  Has anyone else had this problem, or one like it?  Any suggestions? 

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Product Expert
Posts: 2,916
Registered: ‎10-16-2012

Re: Scanning problem with PIXMA MP800

Hello.

 

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