08-04-2017 12:43 AM
08-04-2017 11:40 AM
Try using the IJ Scan Utility program to perform a scan. This should be available in the Canon Utilities folder in Applications.
If you continue to have difficulties, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.