Hi Brightstar,
You are both correct. The PIXMA TR4560 is part of the PIXMA TR4500 series of printers.
Reinstalling the driver will resolve this issue. To do this, please disconnect the USB cable if you are using one and then follow these steps:
1. Press the Windows key on your keyboard and the letter R, then let both go.
2. In the Run window, please type CONTROL PANEL and click OK.
3. Click on View devices and printers (or Devices and printers, depending on your view).
4. Right click the Canon TR4500 series and left click on Remove device. Repeat until all TR4500's are removed.
5. In the upper left corner, click on Control Panel (or the Back button).
6. In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).
7. Click once on "Canon TR4500 series MP Drivers" and then click Uninstall at the top.
8. Follow the on screen prompts to uninstall the driver. When you click Complete, the driver is uninstalled.
9. Once done, please reboot your computer.
When your computer restarts, we will reinstall:
1. Please use the following link:
https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/tr-s...
2. Click the Select button next to "TR4500 series MP Drivers Ver.1.01 (Windows)".
3. Click the Download button. The drivers will download.
4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.
5. Double click "md__-win-tr4500-1_01-ea34_2.exe" to begin the installation.
6. Follow the on screen prompts to reinstall, reconnecting the USB cable when prompted, if you are using a USB cable.
Once the installation has completed, please attempt to print.
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