12-11-2019 05:49 PM
I have a Pixma MG7120 and run it on MacOS Catalina v10.15.2. Since the Catalina upgrade I have not been able to scan from My Image Garden. The option is there, but it is greyed out. I have gone through the listed drivers on your product page and none of them seem to help. My current printer firmware is 4.060. Is anyone else having this problem, or have you figured out a way to resolve it? HELP!
Solved! Go to Solution.
12-12-2019 12:23 PM
12-12-2019 10:35 AM
Greetings,
Do you have v4.13a of the Scanner Driver for Catalina OS installed?
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
12-12-2019 12:23 PM
03-19-2020 03:28 PM
What exactly did you do to remove and then reinstall the printer? I tried that but it would not work for me. The printer keeps telling me to "set the PC to start scanning".
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.