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Posts: 1
Registered: ‎07-10-2014

Scanning Duplex

I'm trying to duplex scan on an MX922 but am receiving a message that the paper isn't the correct size for duplex.  It's standard 8.5 x 11.  I'm following instructions; at least I think I'm following them correctly.  Scanning single is fine.  Anyone have suggestions?



Posts: 1,869
Registered: ‎07-08-2013

Re: Scanning Duplex

Hi, MER!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer, and whether you're seeing this error message on your computer screen or on the printer itself. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

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