07-03-2019 01:04 PM
Hi - I have MX452 printer. I downloaded the Canon IJ Scan utility also. I can print wirelessly no problem. However, when I attempt to scan I get a message that the scanner is not connected. When I click on the scan tool - it also tells me PC is not connected (however, my printer is definitely connected to the WIFI).
11-24-2019 04:29 PM
Have a Canon mg3500 printer/scanner. Have been using it regularly. We unplugged it to reconfigure our set up. Replugged it and now cannot get connection with the computer. It is possible to use the printer separately.
11-24-2019 04:35 PM
Welcome to the Canon Forums and thank you for your post!
So that the Community can better assist you, we will need to know the exact printer model you are using and exactly what Computer Operating System you have (Windows XP/Vista/7/8 or Mac 10.x).
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05-07-2020 10:40 PM
had similar problem where CAnnon TS9560 won't connect for scanning, despite the printer working fine.
I finally found a solution - use Windows Fax and Scanner program (App). You should already have this if you are running Windows.
I can scan just fine using that program.
Cannon - fix this annoying bug!