11-04-2015 08:42 AM
Try selecting a new folder to save the scans to. Click the 'Settings' button in the IJ Scan Utility to change the save locations.
If additional assistance is needed, find more help at Contact Us.
12-17-2015 10:15 AM
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
12-17-2015 01:56 PM
And then some person in India or somewhere with "WeFix" want to charge $149.99 to fix you/my problem with the scanner? Worked before I loaded Windows 10, so why not now?????
12-17-2015 02:08 PM - last edited on 12-17-2015 02:14 PM by Danny
We'd like to point out that our freindly support team is based right here in the US and we never charge for technical support! You can contact our award winning technical support team for help with this at 1-800-OK-CANON (1-800-652-2666) Monday-Friday 10:00 am to 10:00 pm. All times ET, excluding holidays.
Hope this helps!
12-17-2015 04:24 PM
That is great, but when I tried to contact Tech Support I was lead to WeFix, for 149.99 which I declined!
01-30-2016 06:05 PM
This is a an issue with your security settings. Recent updates to WIndows 10 changed some of the security permissions. Read the following link, more specifically the part on a "new version of Windows":
Play around with the security settings and make sure your profile has full access. Once you have the proper access the scanner will work.
This is a Microsoft/Windows issue (settings), rather than a Canon issue.
11-22-2017 04:37 PM