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Product Expert
Posts: 2,989
Registered: ‎10-16-2012

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

Hello.

 

Try selecting a new folder to save the scans to.  Click the 'Settings' button in the IJ Scan Utility to change the save locations.

 

If additional assistance is needed, find more help at Contact Us.

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New Contributor
Posts: 3
Registered: ‎12-15-2015

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

HAVE SAME ERROR AFTER LOADING WINDOWS 10, how do I fix it please, says something about spooler?

Product Expert
Posts: 2,989
Registered: ‎10-16-2012

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 3
Registered: ‎12-15-2015

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

And then some person in India or somewhere with "WeFix" want to charge $149.99 to fix you/my problem with the scanner? Worked before I loaded Windows 10, so why not now?????

Super Contributor
Posts: 232
Registered: ‎11-03-2015

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

[ Edited ]

Hello!

 

We'd like to point out that our freindly support team is based right here in the US and we never charge for technical support! You can contact our award winning technical support team for help with this at 1-800-OK-CANON (1-800-652-2666) Monday-Friday 10:00 am to 10:00 pm.  All times ET, excluding holidays.

 

Hope this helps!

New Contributor
Posts: 3
Registered: ‎12-15-2015

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

That is great, but when I tried to contact Tech Support I was lead to WeFix, for 149.99 which I declined!

New Contributor
Posts: 1
Registered: ‎01-30-2016

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

This is a an issue with your security settings. Recent updates to WIndows 10 changed some of the security permissions. Read the following link, more specifically the part on a "new version of Windows":

 

http://windows.microsoft.com/en-CA/windows-vista/Troubleshoot-access-denied-when-opening-files-or-fo...

 

Play around with the security settings and make sure your profile has full access. Once you have the proper access the scanner will work.

 

This is a Microsoft/Windows issue (settings), rather than a Canon issue.

New Contributor
Posts: 1
Registered: ‎09-30-2016

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

code9,244,4

New Contributor
Posts: 2
Registered: ‎11-22-2017

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

I solved this issue by going into control panel, programs and features and deleting all canon stuff. then inserted the disc and installed everything again. it's all working now no messages of no privileges and no message when i print...hope this helps!
New Contributor
Posts: 2
Registered: ‎11-22-2017

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

delete all canon software in programs and reinsert disc and install again...solved it all
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