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New Contributor
Posts: 4
Registered: ‎03-06-2014

Scan utility tells me I don't have the required privileges to access the specified folder to scan

When I go to scan something it says "You do not have the required privileges to access the specified folder." and it will not scan anything.  How do I set this up to where I can scan things.

 

Model: PIXMA  MG3222 (Printer/Scanner (Multifunction)

 

Moderator
Posts: 565
Registered: ‎06-05-2013

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

Hi Darkling1!

So that the Community can help you better, we will need to know the computer operating system you're using (Windows XP/Vista/7/8 or Mac 10.x). Any other error messages or details you'd like to give will also help the Community better understand your issue.

Thanks and have a great day!

New Contributor
Posts: 4
Registered: ‎03-06-2014

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

The operating system is windows 7.

New Contributor
Posts: 3
Registered: ‎08-15-2014

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

I have a Canon MX922, Windows XP and I am having the same problem, please advise!!

I was scanning a few days ago, but today it refuses to scan and get the message, "You do not have the required privileges to access the specified folder, code:10,244,7

New Contributor
Posts: 4
Registered: ‎03-06-2014

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

Run it as administrator. That's how I solved my problem.

New Contributor
Posts: 3
Registered: ‎08-15-2014

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

I always run everything as admistrator, no other user account is used.

Product Expert
Posts: 2,296
Registered: ‎07-28-2014

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

Hi ermel,

 

Please try scanning while using a different user account.  Please follow these steps to create a new user:

1.  Click on Start and then Control Panel.

2.  Click on User Accounts.

3.  Click on Create New Account.

4.  Type a name for this new account and click Next.

5.  Make sure Computer Administrator is selected and click Create Account.

Once created, please reboot your computer and log in with the new user account that was just created.  When Windows loads, please attempt to scan.

 

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 3
Registered: ‎08-15-2014

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

Sorry that did not work, I instead use a 3rd party scanning program to scan. Seems ther's conflict with Canon software and my Windows XP, don't know why and I am not going to reinstall Windows, so I decided to use another scanning program to get arounf this issue. Thanks for all the help. I will find out if this problem persists when I install Windows 7 on another partition of the hard drive...will inform everyone with results, when I accomplish this. Might take a while, though.

New Contributor
Posts: 2
Registered: ‎11-01-2015

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

I have the same issue with Windows 10 except the code is 9,244,3

I have administrative privileges.

New Contributor
Posts: 2
Registered: ‎11-01-2015

Re: Scan utility tells me I don't have the required privileges to access the specified folder to sca

My system is an MG5420 and I can no longer scan with Wndows 10 due to the Error Message "You do not have the required privileges to access the specified folder Code:9,244,3"
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