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New Contributor
Posts: 4
Registered: ‎05-04-2020

Scan to GMail issue on TR8520

I am unable to use the Scan to Webmail option for Gmail on Pixma TR8520.

Everything works fine and moves along on the printer screen until it asks to select a Google account and then click on Allow

Tapping on Allow does not do anything. It makes a sound but nothing happens. Can't get to the next section as a result.

 

Firmware on the printer is the lastest available.

 

Has anyone been able to get this to work on this same (or similar model)?Capture.JPG

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Esteemed Contributor
Posts: 2,454
Registered: ‎11-19-2017

Re: Scan to GMail issue on TR8520

Greetings,

What is the printer connected to?

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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New Contributor
Posts: 4
Registered: ‎05-04-2020

Re: Scan to GMail issue on TR8520

It's connected via Ethernet.
I can scan to Google Drive and One Drive. It's just the Gmail option that's not working. Looks like whatever built in browser Canon is using on the printer has issues with the Google account sign in site.
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Product Expert
Posts: 3,085
Registered: ‎07-28-2014

Re: Scan to GMail issue on TR8520

[ Edited ]

Hi JetRocket11,

 

We have recognized this issue and are currently working on a solution.  I will post here once this solution has been released.

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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New Contributor
Posts: 1
Registered: ‎08-05-2020

Re: Scan to GMail issue on TR8520

Just posting a "me too", letting the product team know there are users out here very interested in a resolution to the issue.  Thank you for continuing to look into it!

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New Contributor
Posts: 4
Registered: ‎05-04-2020

Re: Scan to GMail issue on TR8520

Also looking forward to the update. My printer is still on firmware 1.140

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New Contributor
Posts: 1
Registered: ‎09-26-2020

Re: Scan to GMail issue on TR8520

I have the same issue. When can we expect a fix?

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New Contributor
Posts: 4
Registered: ‎05-04-2020

Re: Scan to GMail issue on TR8520

I am also still waiting. Since May.

Any updates Patrick or anyone else from Canon support?

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New Contributor
Posts: 1
Registered: ‎10-21-2020

Re: Scan to GMail issue on TR8520

Patrick,

 

Can you provide an update on this issue, now going on 5 months at least?

 

Thank you.

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