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New Contributor
Posts: 2
Registered: ‎10-25-2020

SETUP.APP will not run. No error returned. PIXMA TR8520

Brand new PIXMA TR8520.
Wouldn't be an issue if I didn't need to use the scanner. 

As it is, will to run no matter how many times I click on, nothing at all happens.

No error is displayed.

I am going to return the printer.  Who has time to devote to troubleshoot halfbaked products? 



After following the Getting Started Guide up to 6.a.,  then I downloaded the from the page the dialog brought me to, which stated it was the setup app for tr8520. 

Specifically this is the URL from which it was downloaded:

I searched in Console Logs for "" and "Canon", no results were returned. 

To be crystal clear, I click on, and nothing whatsoever, at all, period, happens. Zilch.

Product Expert
Posts: 3,799
Registered: ‎07-28-2014

Re: SETUP.APP will not run. No error returned. PIXMA TR8520

Hi bryangrant4,


What version of Windows is installed on your computer?


If you are using a Mac, what version of OSX is installed?


Are you using your PIXMA TR8520 wirelessly?    Or with a USB cable?





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